Manufacturers warranty

UNIZ Exclusive Limited Warranty

UNIZ's warranty obligations for all Hardware Products sold by UNIZ are limited to the terms set forth below. To be eligible for this Exclusive Limited Warranty the Hardware products must be purchased through UNIZ or through a UNIZ Authorized Reseller with a valid Proof of Purchase.

UNIZ warrants UNIZ-branded Hardware Products against defects in materials and workmanship under normal use for a period of one year from the date of retail purchase by the original end-user purchaser (“Warranty Period”). Hardware Products include SLASH, SLASH OL, SLASH PLUS, SLASH PLUS UDP, SLASH PRO OL, SLASH PRO, SLASH PRO UDP, and/or any factory reconditioned version of the aforementioned Products. SLASH PLUS, SLASH PLUS UDP, SLASH PRO, and SLASH PRO UDP purchasers may opt to purchase an Extended Warranty for an additional period of one year (“Extended Warranty Period”) to run consecutively with the initial Warranty Period. This Extended Warranty may only be purchased and applied to a single covered SLASH PLUS, SLASH PLUS UDP, SLASH PRO, or SLASH PRO UDP printer and is not applicable to other Hardware Products.

If a hardware defect arises and a valid claim is received within the Warranty Period or the Extended Warranty Period if applicable, at our sole option and to the extent permitted by law, UNIZ will either 1) repair the hardware defect at no charge, using new or refurbished replacement parts, 2) exchange the Hardware Product with a Hardware Product that is new or reconditioned by UNIZ or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Hardware Product, or 3) refund the purchase price of the Hardware Product. UNIZ may request that you replace defective parts with new or refurbished user-installable parts that UNIZ provides in fulfillment of its warranty obligation. A replacement Hardware Product or part, including a user-installable part that has been installed in accordance with instructions provided by UNIZ, assumes any remaining warranty for the original Hardware Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Hardware Product or part is exchanged, any replacement item becomes your property and the replaced item becomes UNIZ's property. Parts provided by UNIZ in fulfillment of its warranty obligation must be used in Hardware Products for which warranty service is claimed. When a refund is given, the Hardware Product for which the refund is provided must be returned to UNIZ unless specified otherwise.

Exclusions from and Limitation to Warranty

This Limited Warranty applies only to Hardware Products manufactured by or for UNIZ that can be identified by the “UNIZ” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-UNIZ Hardware Products or any software, even if packaged or sold with UNIZ Hardware Products. Manufacturers, suppliers, or publishers, other than UNIZ, may provide their own warranties to the end user purchaser, but UNIZ, in so far as permitted by law, provides their Hardware Products “as is”. Software distributed by UNIZ with or without the UNIZ brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.

UNIZ does not warrant that the operation of the Hardware Product will be uninterrupted or error-free. UNIZ is not responsible for damage arising from failure to follow instructions relating to the Hardware Product's use.

This warranty does not apply: a) to damage caused by use with non-UNIZ products including third-party resins; b) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; c) to damage caused by operating the Hardware Product outside the permitted or intended uses described by UNIZ; d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of UNIZ; e) to a Hardware Product or part that has been modified to alter functionality or capability without the written permission of UNIZ; f) to consumable parts, unless damage has occurred due to a defect in materials or workmanship; g) to cosmetic damage, including but not limited to scratches, dents; or h) if any UNIZ serial number has been removed or defaced. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. UNIZ's RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY UNIZ IN ITS SOLE DISCRETION.

Disclaimer of Warranties; Limitation of Liability

Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any UNIZ Hardware Product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the Hardware Product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

UNIZ is not a manufacturer of medical devices. UNIZ provides tools and materials that may be used in many applications, but makes no claims as to the safety or effectiveness of any specific devices made using UNIZ Hardware Products. UNIZ’s “biocompatible” resins, such as zSG resin, have been engineered to comply with the industry standards specifically identified within the technical data sheets and have been tested according to relevant testing protocols for those standards. Biocompatible resins are a specialty product, developed for use by medical professionals, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, application, operating conditions, material combined with, end use, or other factors.

You must independently verify the suitability of the material for the application and intended purpose before using it.

In no event shall UNIZ be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of UNIZ Hardware Products. To the fullest extent legally permitted UNIZ EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to UNIZ.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all UNIZ Products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD OR EXTENDED WARRANTY PERIOD IF APPLICABLE. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

No UNIZ reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, UNIZ IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH UNIZ HARDWARE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE HARDWARE PRODUCT. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Obtaining Warranty Service

Please access and review the online help resources referred to in the documentation accompanying this Hardware Product before requesting warranty service. If the Hardware Product is still not functioning properly after making use of these resources, please contact UNIZ at support@uniz.com. You must assist in diagnosing issues with your Hardware Product and follow UNIZ's warranty processes.

UNIZ may restrict warranty service outside of Europe and the United States. UNIZ may provide warranty service by i) servicing your printer at one of our repair service locations or ii) by sending you new or refurbished customer-installable replacement Hardware Product or parts to enable you to service or exchange your own Hardware Product (“DIY Service”).

Service options, parts availability, and response times may vary. Service options are subject to change at any time. In accordance with applicable law, UNIZ may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.

UNIZ will maintain and use customer information in accordance with the UNIZ Privacy Policy. THE CONTENTS OF YOUR HARDWARE PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE. Your Hardware Product will be returned to you configured as originally purchased, subject to applicable updates.

Repair Service Location

If we opt to service your UNIZ Hardware Product at one of our service locations, you will be responsible for packaging and shipping your UNIZ Hardware Product to the service location requested. If you no longer have the original packaging, UNIZ may send you packaging material. If you are located in the United States or Europe, UNIZ will provide pre-paid shipping way bills. Customers who purchase from the International Store may be required to cover the cost of shipping to a repair service location.

DIY Service

If we opt to send you a new or refurbished replacement Hardware Product or part, upon receipt of the replacement Hardware Product or part, the original Hardware Product or part becomes the property of UNIZ and you agree to follow instructions, including, if required, arranging the return of original Hardware Product or part to UNIZ in a timely manner. When providing DIY Service requiring the return of the original Hardware Product or part, UNIZ may require a credit card authorization as security for the retail price of the replacement Hardware Product or part and applicable shipping costs. If you follow instructions, UNIZ will cancel the credit card authorization, so you will not be charged for the Hardware Product or part and shipping costs. If you fail to return the replaced Hardware Product or part as instructed, UNIZ will charge the credit card for the authorized amount.